Get in Touch

Have a have a question? We'd love to hear from you. Here is how you can reach us...

Contact Customer Support

For the fastest response regarding a domain or account related issue, please email us from the email address associated with your Sav account and include the last 4 digits of the payment method on file for verification. Answers to the most common questions are in the FAQs below.

Phone (888) 580-8790

Email [email protected]

Fax (312) 292-9379

Monday-Friday 9am to 5pm

Visit Our Office

Sav.com, LLC
2229 South Michigan Ave Suite 303
Chicago, IL 60616

Frequently Asked Questions

Instant answers to the most common questions:

Sav is a domain marketplace where people can buy and sell domain names that are no longer being used. If you have worked with a company/person that used this domain name in the past, it typically means that they no longer own this domain name. We would love to be able to help you reach them a different way but are not given any contact details for the previous owner.
We aim provide an auctions platform where all new bidders are fully verified to prevent fraud. Authorizing credit cards for new bidders helps us ensure everyone on the platform has the ability to pay for auctions once complete. Once an auction has ended, the pre-authorizations are released for all bidders that did not win the domain. This will reflect in your back in account in about 3-5 days depending on your bank. This assurance lets other bidders know they are only interacting with real, verified bidders. Once a bidder as a few successful auction wins, we stop authorizing their payment method for new bids.
While it does frequently happen faster, the seller of the domain typically provides the transfer authorization code in about 2-3 business days. Once the code is received, the transfer is started and typically completes in about 5 days. You will receive an automated email once the transfer has started and when the domain arrives.
Per ICANNs regulations, a domain cannot be transferred to a new registrar with 60 days from the date it is registered or transferred into in Sav. However, you can fully utilize your domain name from you Sav account meantime.
While we do not offer a formal brokerage service, we are happy to send any offer greater than 50% of the asking price to the seller of the domain for their review. The seller is under no obligation to accept the offer or even respond to it. To submit an offer, please make a free Sav account and add a Default Payment Method in the My Account page. Then, email [email protected] with the domain name and your exact offer amount. We will forward that to the seller and let you know if they respond.

Report Abuse

Please email us at [email protected] to report instances of abuse including, but not limited to, trademarks, spam & phishing.
We strive to respond to all abuse reports within 1-2 business days.